Common Issues and Fixes

Start with these checks before you contact support.

Sign-in problems

If you cannot get into Crunch:

• Check that your email address and password are correct
• If you normally use Google sign-in, use the Google sign-in option instead of entering a password manually
• Refresh the page and try again in a private browsing window
• Clear stale browser data if the sign-in page keeps looping or showing an old session

Wrong organisation selected

Many dashboard issues come from being in the wrong workspace.

Check the organisation switcher in the top-left corner of the dashboard before you troubleshoot anything else. Confirm you are in the organisation where you expect to see the app, item, or setting.

Pages that load slowly or look stuck

If a dashboard page seems stuck:

• Refresh the page
• Wait a few seconds for embedded app pages to finish loading
• Reopen the page from the left sidebar instead of relying on an older browser tab
• Try another browser if the same page keeps failing on one device

A feature shows a lock or changes are unavailable

Check the selected organisation and its current access on Subscription. OPS shows some Full Crunch features with a lock and upgrade prompt. Read-only access also limits changes. A refresh cannot unlock a feature outside your current access.

If a member or organisation change is denied, ask the organisation owner to review permissions.

A report or download is missing

Open Business Files for approved Weekly Profit Control reports. OPS has approved-report access; the general file directory requires Full Crunch. If no approved reports are listed, confirm the organisation and ask support which reporting weeks are available.

For a billing invoice, open Billing > Invoice history. PDF and View invoice appear only when the record has those links.

App Store path checks

If you get stuck moving through the App Store:

• Start in Browse Marketplace only to discover apps
• Move to My Installed Apps to confirm whether an app is already active

Square connection checks

If Square is connected but data is not updating the way you expect:

• Open App Store and go to My Installed Apps
• Confirm Square up still shows Active
• Open Open Widget and confirm the widget still shows Connected and ACTIVE
• Open Settings and confirm the relevant entity type is enabled
• Check that the item type you need is selected for sync

Do not jump straight to reconnecting Square unless you have already checked the active state and the sync settings.

When to stop troubleshooting

Contact support if:

• You still cannot sign in after repeating the checks above
• The dashboard never finishes loading
• Square shows as connected but expected data still does not reach Square after you review the sync settings
• You see an error you cannot clear with a refresh and reopening the page